Refund & Return Policy
Effective Date: August 16, 2023
Website: www.leafrt.com
Contact: contact@leafrt.com
At LeafRT, your satisfaction matters. Due to the nature of our products, certain restrictions apply to returns and refunds. Please review the following policy carefully.
1. All Sales Are Final
Due to health, safety, and legal regulations, we do not accept returns or exchanges on any cannabis products, including but not limited to:
THC/CBD flower or oils
Edibles
Vapes or cartridges
Any product with a tamper-evident seal
Once your order is placed and fulfilled, it is considered final.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will gladly replace or refund the item(s).
To qualify:
Notify us at contact@leafrt.com within 3 calendar days of delivery.
Include:
Your order number
Clear photos of the damaged/defective item(s) and packaging
A description of the issue
After review, we’ll either issue a replacement or process a refund.
3. Lost or Stolen Packages
LeafRT is not responsible for:
Packages marked as delivered but not received
Stolen shipments after delivery
If you believe your package was lost or stolen:
File a claim with the shipping carrier
Contact us at contact@leafrt.com and we’ll assist where possible
4. Refunds (If Applicable)
If a refund is approved:
It will be issued to your original payment method within 5–10 business days
You’ll receive an email confirmation once processed
5. Order Cancellations
Orders can only be cancelled before they are processed.
If your order status is “processing” or “shipped,” it cannot be cancelled.
To request a cancellation, email contact@leafrt.com as soon as possible.
6. Exchanges
We do not offer product exchanges. If an item is defective, follow the steps under Section 2.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
Dislike of flavor, effect, or product experience
Ordering the wrong product or quantity
Delays caused by the shipping carrier
Packages returned due to incorrect shipping address
8. Contact Us
For any issues related to your order, reach out to us at:
📧 Email: contact@leafrt.com
🌐 Website: https://leafrt.com
